Your Privacy Is Our Responsibility

Various types of information are collected when you open an account at maga and during your subsequent use of the platform. This information comes primarily from two sources — information you provide directly, and information generated automatically while you use the platform.

1.1 Information You Provide

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address
• National ID or passport details for identity verification
• Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank account information
• Username and password used at login (passwords are stored in encrypted form)
• Messages sent to support and contact details

1.2 Automatically Collected Information

• Device type, operating system, and browser information
• IP address and approximate location
• Time of site access, time spent, and pages visited
• Information collected through cookies and similar tracking technologies
• Betting and gaming activity logs

maga uses collected information for specific and lawful purposes. No information is sold to third parties.

• Account management and identity verification: Required for registration, login, and age verification (confirming 21+ age).
• Financial transaction processing: For handling deposits, withdrawals, and payment-related activities.
• Customer service: For providing assistance and resolving issues via live chat or email.
• Security and fraud prevention: For detecting and preventing fraudulent activity.
• Legal compliance: For complying with applicable laws and regulations.
• Service improvement: Analysis to improve the platform's quality, speed, and usability.
• Promotional communications: To inform you of bonus offers and updates, with your consent.

maga never transfers your information to third parties for marketing purposes without your permission.

Your personal information is stored on secure servers protected by SSL (Secure Socket Layer) encryption technology. maga's data security infrastructure operates at the following levels:

3.1 Technical Security Measures

• All data transfers are completed through SSL/TLS encryption.
• Passwords are stored in hashed and salted format — no employee can read them.
• Automatic alerts are triggered on suspicious logins or unusual activity.
• Regular security audits are conducted.

3.2 Administrative Security

• Only authorised staff are permitted access to specific data.
• Staff are bound by confidentiality agreements.
• Data processing activities are reviewed regularly.

3.3 Data Retention Period

Data is retained for as long as the account is active and for any legally required period thereafter. Even after an account is closed, financial transaction records may be kept for a specified period in accordance with applicable law.

maga may share necessary information with third parties in the following limited circumstances:

• Payment processors: Information necessary to carry out transactions with bKash, Nagad, Rocket, Upay, and bank partners.
• Technology service providers: Trusted partners engaged for hosting, analytics, and security services — confidentiality agreements are in place with them.
• Legal authorities: Information may be provided under court order or legal obligation.
• Fraud prevention organisations: Limited information may be shared with organisations that help detect fraudulent activity.

Except for the reasons stated above, maga never sells, rents, or transfers your personal information to third parties for commercial purposes.

maga uses cookies to ensure the site functions properly and to improve the user experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and ensuring security.
• Functional cookies: For remembering your preferences and settings.
• Analytics cookies: For understanding site traffic and usage patterns.

5.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

Every user of maga has the following rights over their own information:

• Right to access: You can request to know what information is held about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: You can request deletion of your information in certain circumstances.
• Right to restrict processing: In some cases, you can request that the use of your information be limited.
• Right to object: You can object to the use of your information for specific purposes.
• Right to opt out of marketing: You can request to stop receiving promotional messages at any time.

To exercise these rights, contact our support team via 24/7 live chat or by email in Bengali.

maga strictly does not serve anyone under the age of 21. Age verification is mandatory during registration. No information from minors is collected or stored.

If it becomes known that a minor has accidentally created an account, that account and all associated information will be deleted immediately. To learn more about responsible gaming, read our Responsible Gaming Guidelines.

maga's server infrastructure spans multiple countries. As a result, your information may be stored or processed outside Bangladesh. In such cases, equivalent protection measures are maintained so that the security of your information is not reduced anywhere.

Organisations contracted with us in countries where data may be processed are required to follow the same standard of privacy policy.

maga reserves the right to amend this privacy policy as needed. If significant changes are made to the policy:

• Registered users will be notified by email or via a notice on the platform.
• The "Last Updated" date on this page will change.
• Continued use of the site after a change is considered acceptance of the new policy.

You are advised to visit this page regularly to stay up to date. You can also check our About Us section for more details on current terms.

For any questions, objections, or data-related requests regarding this privacy policy, contact maga's support team:

• Live chat: 24 hours a day, 7 days a week — support available in Bengali and English.
• Email: [email protected]

After a complaint is submitted, we generally respond within business days. For urgent data protection matters, contacting us directly via live chat is the fastest way to get a resolution. For answers to more general questions, you can check our FAQ section.

This policy applies to all users of the maga platform. If any part is unclear, ask our support team directly — we are always ready to help in Bengali.